Return Policy
Orders may be cancelled within 24 hours, except where the order has already shipped. To qualify for a return and a refund, merchandise must be in 100% new condition AND UNOPENED. Merchandise that have been opened and assembled are not subject for return. For items that are returnable, returns must be made within 8 days of receipt. Written authorization with a RMA claim number is required for returns to be accepted. RMA Authorization is required for any return to be accepted, for any reason. The RMA claim number should be clearly and legibly printed on the top or side of the return packaging (i.e. RMA #123456). To inquire about an authorized RMA claim number, please contact us through the website.

You will receive complete return instructions and a return shipping address at the same time you receive your RMA claim number. Returns will be subject to inspection and full discretion of Maxcam. Please package your return properly to avoid damage at your expense. We do not refund shipping for returned orders, except when an incorrect item was sent. Upon receipt of the returned item, the item’s purchase price (minus shipping) will be refunded.

Canceling or Changing an Order
Due to the automated nature of our fulfillment system, orders cannot be canceled or modified once they have been submitted.  Maxcam reserves the right to deny any return.

Additional exclusions may apply.

 

Shipping Timeline
Orders are usually processed within 48 hours and shipped within 72 hours. We are unable to offer same-day shipping. We process orders Monday through Friday, excluding holidays.

Shipping Method
All orders are shipped Standard Ground and usually arrive within one to seven business days, depending on delivery distance from Minnesota

Carriers
Maxcam utilizes multiple ground carriers to ensure we are able to ship most economically. Carriers include: USPS, SpeeDee, UPS, FEDEX, and multiple LTL carriers, depending on destination region.

Backorders
We strive to fill every order in its entirety. However, in the event an item is not available at the time of shipment, it will automatically be canceled from your order, and you will be notified by email. You will not be charged for the canceled item(s). If you still wish to order the item(s) you must reorder. Check maxcampov.com for product availability.